Off press on 8/19/08!
End-to-End Lean Management – A Guide to Complete Supply Chain Improvement

Off press on 8/12/08!
Project Management for Designers and Facilities Managers, 3rd Edition – Completely revised with three new chapters

Off press on 7/29/08!
Enterprise Project Management Using Microsoft® Office Project Server 2007 – Best Practices for Implementing an EPM Solution

Best Seller!
Distressed Debt Analysis – Investment techniques to profit from reorganizations, restructurings and bankruptcies.
 
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  Take Advantage of Special Pricing.
We now offer our individual customers a special "direct-response" price when ordering directly from J. Ross  Publishing — that's about a 10 to 20% savings off our retail list price.

Resellers interested in receiving special pricing and discounts refer to our Sales Advantage Program.
 
   
Customer Resources—Individuals

Corporate Office
Four Ways to Order
Questions Regarding Your Order
Terms and Conditions
Shipping Rates
Returns Policy

Welcome to the customer resources section of our web site. At J. Ross we are committed to providing our customers with answers to all their questions. If you do not find the information you need please contact us at the numbers below and we will be happy to assist you.

Corporate Office
J. Ross Publishing, Inc
5765 N Andrews Way
Fort Lauderdale, FL 33309
USA
Phone: 954-727-9333
Fax: 561-892-0700
E-mail: customerservice@jrosspub.com

Four Ways to Order
  1. Online
    To place an order online, go to our Browse Titles section of the website and follow the "add to cart" prompts. Prepayment with a credit card in US dollars is required.
  2. Phone
    To place a phone order, please call our offices at 954-727-9333, extension 2, Monday through Friday, 9am to 5pm, Eastern Standard Time.
  3. Fax
    To place a fax order, please send to the attention of the Order Department at 561-892-0700.
  4. Mail
    Mail orders to:
    J. Ross Publishing
    Attn: Order Department
    5765 N Andrews Way
    Fort Lauderdale, FL 33309
Questions Regarding Your Order
 For questions regarding your order or how to place an order call our Customer Service Department at 954-727-9333, extension 2, Monday through Friday, 9am to 5pm, Eastern Standard Time. You can also contact us by e-mail at customerservice@jrosspub.com.

Terms and Conditions
 US and Canada
Orders from individuals within the US, Puerto Rico, US Protectorates and Canada must be prepaid with a check or credit card in US dollars or accompanied by a valid company purchase order. We accept all major credit cards. Orders are generally shipped Surface and will normally arrive within 5 to 12 business days from receipt of order. A 6% sales tax will be applied to orders shipping to Florida.

International
Orders from individuals outside of North America that are placed with our US office must be prepaid with check or credit card in US dollars. We accept all major credit cards. Orders are generally shipped via Air Mail and will normally arrive within 2 to 4 weeks from receipt of order. Orders can also be placed with the appropriate international sales contact.

Shipping and Handling Rates
 US Domestic:
Standard: 
First Item $6.95
Each Additional Item $2.50
*Next Day: 
First Item $28.00
Each Additional Item $8.50
Second Day: 
First Item $17.50
Each Additional Item $4.00

*Next and Second Day shipping is available only within the Continental U.S. and must be received by 12:00 pm EST, Monday-Friday. Orders received after 12:00 pm EST will be processed the next business day.

U.S. DOMESTIC: Orders are generally shipped through the US Postal Service and will normally arrive within 4 to 10 business days from receipt of order. A 6% sales tax will be applied to orders shipping to Florida.

For a shipping quote on expedited service or orders of 10 or more titles please contact our Customer Service Department at 954-727-9333 extension 2 or e-mail us at customerservice@jrosspub.com.

Canada:
Standard: 
First Item $10.00
Each Additional Item $4.00
*Next Day: 
Second Day: 

International:
Standard: 
First Item $20.00
Each Additional Item $7.00


For a shipping quote on orders of 10 or more titles please contact our Customer Service Department at 954-727-9333 extension 2 or e-mail us at customerservice@jrosspub.com.

*International Shipping costs do not include any duties, taxes, or clearing charges levied by the destination country.

Returns Policy
 If you are not completely satisfied with an item purchased, return it in resalable condition within 20 days from receipt of order and we will either send you a replacement copy or credit your account for a full refund.

Address for Returns
When making a return, please include a copy of the invoice inside the package and send to:

McKay Services
c/o J. Ross Publishing, Inc.
Returns Department
500 Huron Street
Michigan City, Indiana 46360
Phone: 954-727-9333, extension 2
Fax: 561-892-0700


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