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Customer Resources - Individuals

Corporate Office
Four Ways to Order
Questions Regarding Your Order
Terms and Conditions
Shipping Rates
Returns Policy

 

Welcome to the customer resources section of our web site. At J. Ross we are committed to providing our customers with answers to all their questions. If you do not find the information you need please contact us at the numbers below and we will be happy to assist you.

Corporate Office

J. Ross Publishing, Inc
300 S. Pine Island Rd.
Suite #305
Plantation, FL 33324
Phone: 954-727-9333
Fax: 561-892-0700
E-mail: customerservice@jrosspub.com


Four Ways to Order

  1. Online
    To place an order online, go to our Browse Titles section of the website and follow the "add to cart" prompts. Prepayment with a credit card in US dollars is required.
  2. Phone
    To place a phone order, please call our offices at 954-727-9333, extension 2, Monday through Friday, 9am to 5pm, Eastern Standard Time.
  3. Fax
    To place a fax order, please send to the attention of the Order Department at 561-892-0700.
  4. Mail
    Mail orders to:
    J. Ross Publishing
    Attn: Order Department
    300 S. Pine Island Rd.
    Suite #305
    Plantation, FL 33324

Questions Regarding Your Order


For questions regarding your order or how to place an order call our Customer Service Department at 954-727-9333, extension 2, Monday through Friday, 9am to 5pm, Eastern Standard Time. You can also contact us by e-mail at customerservice@jrosspub.com.

 

Terms and Conditions


US and Canada
Orders from individuals within the US, Puerto Rico, US Protectorates and Canada must be prepaid with a check or credit card in US dollars or accompanied by a valid company purchase order. We accept all major credit cards. Orders are generally shipped Surface and will normally arrive within 5 to 12 business days from receipt of order. A 6.5% sales tax will be applied to orders shipping to Florida.

International
Orders from individuals outside of North America that are placed with our US office must be prepaid with check or credit card in US dollars. We accept all major credit cards. Orders are generally shipped via Air Mail and will normally arrive within 2 to 4 weeks from receipt of order. Orders can also be placed with the appropriate international sales contact.

 

Shipping and Handling Rates


US Domestic:
Standard: First Item $6.95
Each Additional Item $2.50
*Next Day: First Item $28.00
Each Additional Item $8.50
Second Day: First Item $17.50
Each Additional Item $4.00

*Next Day and Second Day shipping are available only within the Continental U.S. and must be received by 12:00 pm EST, Monday-Friday. Orders received after 12:00 pm EST will be processed the next business day.

U.S. DOMESTIC: Orders are generally shipped through the US Postal Service and will normally arrive within 5 to 12 business days from receipt of order. A 6.5% sales tax will be applied to orders shipping to Florida.

For a shipping quote on expedited service or orders of 10 or more titles please contact our Customer Service Department at 954-727-9333 extension 2 or e-mail us at customerservice@jrosspub.com.

Canada:
Standard: First Item $20.00
Each Additional Item $7.00
*Next Day: Contact customerservice@jrosspub.com for quote
Second Day: Contact customerservice@jrosspub.com for quote

International:
Standard: First Item $30.00
Each Additional Item $10.00


For a shipping quote on orders of 10 or more titles please contact our Customer Service Department at 954-727-9333 extension 2 or e-mail us at customerservice@jrosspub.com.

*International Shipping costs do not include any duties, taxes, or clearing charges levied by the destination country.

 

Returns Policy


If you are not completely satisfied with an item purchased, return it in resalable condition within 20 days from receipt of order and we will issue you a refund, less any shipping charges.

Address for Returns
When making a return, please include a copy of the invoice inside the package and send to:

McKay Services
c/o J. Ross Publishing, Inc.
Returns Department
500 Huron Street
Michigan City, Indiana 46360
Phone: 954-727-9333, extension 2
Fax: 561-892-0700



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