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The ITSM Process Design Guide

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The ITSM Process Design Guide

Developing, Reengineering, and Improving IT Service Management
By Donna Knapp, CPDE, ITIL ExpertTM
Softcover, 6 x 9, 248 pages
ISBN: 978-1-60427-049-5
August 2010

Availability: In stock

Retail Price: $79.95
Direct Price: $69.95
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