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The ITSM Process Design Guide
Developing, Reengineering, and Improving IT Service Management
By Donna Knapp, CPDE, ITIL ExpertTM
ISBN 978-1-60427-049-5
Retail Price: $79.95
Direct Price: $69.95

Downloads for "The ITSM Process Design Guide"

Name Description File type File Size
JR0495_01 Sample Implementation Plan .pdf 116.23 KB Download here
JR0495_02 Sample ITSM Key Perfomance Indicators .doc 51.00 KB Download here
JR0495_03 Training Plan Template .doc 42.00 KB Download here
JR0495_05 Document Control Sheet Template .doc 54.00 KB Download here
JR0495_06 Process Definition Document Template .doc 196.50 KB Download here