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Lean Six Sigma Service Excellence
A Guide to Green Belt Certification and Bottom Line Improvement
By Gerald M. Taylor, Six Sigma Black Belt
ISBN 978-1-60427-006-8
Retail Price: $59.95
Direct Price: $49.95

Downloads for "Lean Six Sigma Service Excellence"

Name Description File type File Size
JR0068_01 Business Case Diagnosis .pdf 28.46 KB Download here
JR0068_02 Failure Modes and Effects Analysis .pdf 63.14 KB Download here
JR0068_03 Net Present Value Calculator .xls 28.50 KB Download here
JR0068_04 Operational Definition .pdf 15.79 KB Download here
JR0068_05 Pareto Chart .xls 18.50 KB Download here
JR0068_06 Performance Data Collection Plan .doc 62.00 KB Download here
JR0068_07 Performance Excellence System Assessment Template .pdf 24.98 KB Download here
JR0068_08 Six Sigma Master Project Plan .doc 79.00 KB Download here
JR0068_09 Voice of the Customer Analysis .xls 18.50 KB Download here
JR0068_10 Voice of the Customer Assessment .doc 74.00 KB Download here